Frequently Asked Questions


I like to stay in shape while on vacation. Do you have a fitness center?

We have a fitness room. Plus, guests are invited to use our complimentary Peloton bikes, rental bicycles, and e-bikes.

Do you have room service?

Dining in the comfort of your room (or even in your bed!) is one of the best perks of being on the road. Zoe happily indulges you with room service available Monday – Friday from 7:00–10:30 am and 5:00–8:30 pm, and on weekends from 7:00–11:30 am and 5:00–8:30 pm.

I noticed something called the Guest Amenities Fee listed on your site. What is that?

To offer our guests an all-inclusive array of amenities and services, we charge a taxable $35 Guest Amenities Fee, per day. For a complete list of what the Guest Amenity Fee includes, please see our Guest Amenities Fee section.

Do you allow smoking anywhere on the property?

This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant. This includes vaping.

I can’t find my confirmation email. How can I view my reservation?

You can use this link to view, modify, or cancel your reservation.

We’re planning our travel times. At what time can I check in to the hotel, and at what time should I check out?

Check-in is at 3 pm and checkout is at noon. Bon voyage!

I can’t live without Wi-Fi — please tell me it’s available!

You are in luck; wireless internet access is available throughout the hotel. Even better — it’s complimentary for all our guests.

Does your hotel have a pool?

No. We do not have a pool on site.

Do you have a spa? What are the hours?

The hotel does not have a spa, but we offer in-room spa services. Please contact the front desk to set up appointments or see our Spa Services page for more information.

Transportation / Directions / Parking

We’re flying into SFO. What’s the best way to get to the hotel from the airport? Do you offer shuttle service from the airport?

We do not offer airport shuttle service, however, you should reach out to our concierge for reservations on a third-party shuttle. You can reach our concierge.

We’re driving to San Francisco. Do you have onsite parking?

We offer valet parking with in/out privileges for $65 plus tax for standard vehicles and $75 plus tax for oversized vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.

We’re coming into San Francisco via the Bay Bridge. What are the directions to the hotel?

Excellent question! It’s easy to get to Fisherman’s Wharf from the Bay Bridge. Please see our Maps/Directions page for exact directions.

Is your hotel near Oracle Park?

Hotel Zoe is just a 12-minute drive (with average traffic) from Oracle Park, home of the San Francisco Giants. For our active guests, the baseball field can also be accessed via a nice 2.8-mile stroll along the entire waterfront.


We’re going to have to leave earlier than expected. Is there a penalty for this?

We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night’s room and tax may apply.

One of us requires an accessible room. Is this available?

Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel at 415-561-1100 for more information or if you have more questions about our accessible rooms.

We’re taking our kids on vacation to San Francisco. We’re hoping to have connecting rooms. Are they available?

We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.

I can’t find my confirmation email. How can I view my reservation?

You can use this link to view, modify, or cancel your reservation.

I booked on a website other than the hotel website and I need to make a change to my reservation.

For any reservation not made directly through our hotel’s website, you will need to contact the website through which you made your reservation.

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation.

Is my ID/passport required at check-in?

We do require the presentation of a valid government-issued identification at the time of check-in.

What is your cancellation/deposit policy?

We require a credit card at the time of booking. You must cancel 48 hours in advance of arrival at local hotel time, to avoid a charge of one night’s room and tax to your card. Please note that for special rates, packages, and certain seasons, this policy is subject to change.

We are traveling to Fisherman’s Wharf with our child/ren. Will your rooms allow rollaway beds/cribs/playards? Do you offer these to guests?

Our rooms will fit cribs, which are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards.


What are the hours of the restaurant/bar/lounge?

Pescatore Trattoria is open for breakfast from 7:00–11:00 am and dinner from 5:00–9:00 pm Monday–Friday. Our brunch is served Saturday and Sunday from 7:00 am – 12:00 pm, and weekend dinner service is from 5:00–9:00 pm.

We’re locavores. Tell us about your restaurant.

Our classic Italian trattoria, Pescatore, uses only the freshest seafood. We try to source as much locally as possible.

Can you accommodate private parties? Do you have private dining rooms?

Yes. Pescatore and Hotel Zoe are proud to be a celebrated venue for San Francisco private dining and events. Learn more about Private Dining or events at Hotel Zoe and begin planning today.

Is Pescatore a good spot for happy hour in San Francisco?

Absolutely. Our Fisherman’s Wharf happy hour takes place Monday–Thursday from 3:00–5:00 pm and features drink specials and our favorite fresh bites. We also have daily rotating specials like $7 margaritas on Thursdays, all day, so be sure to follow us on social for the latest offers.


I have questions about my bill. Who do I call?

You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9:00 am to 5:00 pm. You can reach them by calling 415-561-1100 and asking for the accounting department.

What if we want to pay with a check or cash? Can we do that, too?

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of checkout.

We’re paying by card. What credit cards do you accept?

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within five days after you check out.


We like to travel with our fur-baby. Is your hotel in Fisherman’s Wharf pet-friendly? Are there any restrictions?

Yes! We are proud to be a San Francisco pet-friendly hotel and your four-legged family members are welcomed with no size restrictions.

Do you have pet-sitting or dog-walking services?

We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge.

I know you allow pets on property. I’m really allergic to dogs and cats. Do you have pet-free rooms available?

While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge on 415-561-1100.

Is there a pet charge?

The hotel charges a pet fee of $100.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7-30 days.

We have our dog with us. Is there a dog park nearby?

There is. We recommend going to Aquatic Park, which is only 0.4 miles away.


I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Our guest services team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100.