I can’t find my confirmation email. How can I view my reservation?
We’re planning our travel times. At what time can I check-in to the hotel, and at what time should I check-out?
Check in is at 3 p.m. and check out is at 12 p.m. Bon voyage!
I can’t live without my WiFi – please tell me it’s available!
You are in luck; wireless internet access is available throughout the hotel. Even better – it’s complimentary for our guests!
I noticed something called the Guest Amenities Fee listed on your site. What is that?
Our Guest Amenities Fee is a daily taxable fee that includes daily morning coffee or tea, local calls, and more. For a complete list of what the Guest Amenity Fee includes, please see our Hotel Overview section.
Do you allow smoking anywhere on the property?
This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant. This includes vaping.
I like to stay in shape while on vacation. Do you have a fitness center?
While we do not have a fitness center at the hotel, we do offer passes to a local gym. More on fitness >
Do you have room service?
We definitely have room service. We love to have our meals in bed sometimes. It’s just so decadent and fun. Zoe’s room service is available daily from 7:00 am to 10:30 am.
I know you’re on Fisherman’s Wharf, but do you have a pool?
No, we do not have a pool on-site.
I want to chill out and relax. Do you have a spa?
No, we do not have a spa on-site. Our concierge can make spa recommendations and reservations for you, however. Feel free to talk to them!
Transportation / Directions / Parking
We’re driving to San Francisco. Do you have onsite parking?
We offer valet parking with in/out privileges for $65 + tax for standard vehicles and $75 + tax for oversized vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.
We’re flying into SFO. What’s the best way to get to the hotel from the airport? Do you offer shuttle service from the airport?
We do not offer airport shuttle service, however you should reach out to our concierge for reservations on a third party shuttle. You can reach our concierge via email or on 415-561-1100.
We’re coming into San Francisco via the Bay Bridge. What are the directions to the hotel?
Excellent question! It’s easy to get to Fisherman’s Wharf from the Bay Bridge. Please see our Maps/Directions page for exact directions.
One of us requires an accessible room. Is this available?
Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel on 415-561-1100 for more information or if you have more questions about our accessible rooms.
We’re going to have to leave earlier than expected. Is there a penalty for this?
We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night’s room and tax may apply.
We’re taking our kids on vacation in San Francisco. We were really hoping to have connecting rooms. Are they available?
We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.
I can’t find my confirmation email. How can I view my reservation?
I booked on a website other than the hotel website and I need to make a change to my reservation.
For any reservation not made directly through our hotel’s website, you will need to contact the website through which you made your reservation.
What is the minimum age requirement to check into the room?
Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation. You can call 415-561-1100 or email us.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
What is your cancellation/deposit policy?
We require a credit card at the time of booking. You must cancel 48-hours in advance of arrival local hotel time, to avoid a charge of one night’s room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
We are traveling to Fisherman’s Wharf with our child/ren. Will your rooms allow rollaways/ cribs/ playards? Do you offer these to guests?
Our rooms will fit cribs and playards. Cribs are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards.
Who should I contact if I have any other reservation questions?
You can email our reservations team at firstname.lastname@example.org or call us directly on 415-561-1100.
We’re locavores. Tell us about your restaurant.
Our classic Italian trattoria, Pescatore, uses only the freshest seafood. We try to source as much locally as possible.
I have questions about my bill. Who do I call?
You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9:00 am to 5:00 pm. You can reach them by calling 415-561-1100 and asking for the accounting department.
We’re paying by card. What credit cards do you accept?
We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check-out.
What if we want to pay with a check or cash? Can we do that, too?
We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.
We’re taking our fur-baby with us on vacation this year, and were hoping s/he’d be allowed on property. Are there restrictions?
No! Your four-legged best friends are allowed at the hotel with no restrictions.
I know you allow pets on property. I’m really allergic to dogs and cats. Do you have pet-free rooms available?
While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge on 415-561-1100 or reach out via email.
Do you have pet-sitting or dog-walking services?
We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge for our recommendations.
We have our dog with us. Is there a dog park nearby?
There is. We recommend going to Aquatic Park, which is only 0.4 miles away.
Is there a pet charge?
The Hotel charges a Pet Fee of $75.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7 – 30 days.
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Our guest services team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100 or email email@example.com.