FAQ

Have a question about Zoe? Here are some answers.

 

CONTACT US

(415) 561-1100

General

You can use this link to view, modify, or cancel your reservation.

You are in luck; wireless internet access is available throughout the hotel. Even better – it’s complimentary for our guests!

Our Guest Amenities Fee is a daily taxable fee that includes daily morning coffee or tea, local calls, and more. For a complete list of what the Guest Amenity Fee includes, please see our Hotel Overview section.

This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant. This includes vaping.

While we do not have a fitness center at the hotel, there is a 24-hour fitness center adjacent to the hotel. More on fitness >

We definitely have room service. We love to have our meals in bed sometimes. It’s just so decadent and fun. Zoe’s room service is available daily from 7:00 am to 10:30 am.

Unfortunately, we do not. We do, however, have iPad’s available on a first-come, first-served basis in the lobby.

No, we do not have a spa on-site. Our concierge can make spa recommendations and reservations for you, however. Feel free to talk to them!

Transportation / Directions / Parking

We offer valet parking with in/out privileges for $60 + tax for standard vehicles and $70 + tax for oversized vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.

We do not offer airport shuttle service, however you should reach out to our concierge for reservations on a third party shuttle. You can reach our concierge via email or on 415-561-1100.

Excellent question! It’s easy to get to Fisherman’s Wharf from the Bay Bridge. Please see our Maps/Directions page for exact directions.

Reservations

Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel on 415-561-1100 for more information or if you have more questions about our accessible rooms.

We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night’s room and tax may apply.

We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.

You can use this link to view, modify, or cancel your reservation.

For any reservation not made directly through our hotel’s website, you will need to contact the website through which you made your reservation.

Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation. You can call 415-561-1100 or email us.

We do require presentation of a valid government-issued identification at the time of check-in.

We require a credit card at the time of booking. You must cancel 48-hours in advance of arrival local hotel time, to avoid a charge of one night’s room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.

Our rooms will fit cribs and playards. Cribs are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards.

You can email our reservations team at bookzoe@noblehousehotels.com or call us directly on 415-561-1100.

Restaurant

Our classic Italian trattoria, Pescatore, uses only the freshest seafood. We try to source as much locally as possible.

Serving breakfast, lunch and dinner, Pescatore is open from 7 a.m. to 10 p.m. daily.

Accounting

You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9:00 am to 5:00 pm. You can reach them by calling 415-561-1100 and asking for the accounting department.

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check-out.

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.

Pets

While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge on 415-561-1100 or reach out via email.

We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge for our recommendations.

There is. We recommend going to Aquatic Park, which is only 0.4 miles away.

The Hotel charges a Pet Fee of $75.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7 – 30 days.

Concierge

Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100 ext. 611. You can also email our concierge directly at AAli@noblehousehotels.com.