Frequently Asked Questions

Check-in is at 4pm and check-out is at 11am.

We require a credit card at the time of booking. You must cancel 48 hours in advance of arrival at local hotel time to avoid a charge of one night’s room and tax to your card. Please note that special rates, packages, group blocks and certain seasons, may be subject to a different policy.

We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night’s room and tax may apply.

We do require the presentation of a valid government-issued identification at the time of check-in.

Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation.

Hotel Zoe welcomes dogs of all sizes, and charges a pet fee of $100 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7-30 days.

You can email our reservation team at reservations@Hotel Zoesf.com or call us directly at 415-561-1100. 

For any reservation not made directly through our hotel’s website, you will need to contact the website through which you made your reservation.

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within five days after you check out.

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.

You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9am to 5pm. You can reach them by calling 415-561-1100 and asking for the accounting department.

To offer our guests an all-inclusive array of amenities and services, we charge a taxable $35 Guest Amenities Fee per day. For a complete list of what the guest amenities fee includes, please see our Guest Amenities Fee section.

This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas, or the restaurant. This includes vaping.

We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.

Our rooms will fit cribs, which are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards.

Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel at 415-561-1100 for more information or if you have more questions about our accessible rooms.

Our guest services team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100.

Yes! We are proud to be a San Francisco pet-friendly hotel and your four-legged family members are welcomed with no size restrictions. To ensure a smooth stay, please let us know in advance if you’ll be bringing your pet.

We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge

While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge at 415-561-1100.

While we don’t have a dedicated fitness center, we do have Peloton bikes in the courtyard. Guests can also enjoy exclusive access to the state-of-the-art fitness center at Hyatt Centric Fisherman’s Wharf, just a block away. Stop by the front desk for a key card.

No, we do not have a pool at Hotel Zoe.

The hotel does not have a spa, but we offer in-room spa services. Please contact the front desk to set up appointments or see our Spa Services page for more information

Dining in the comfort of your room (or even in your bed!) is one of the best perks of being on the road. Zoe happily indulges you with breakfast room service available Monday–Sunday from 7–9:30 am and dinner room service available Tuesday–Saturday from 5–8:30 pm.

Yes! Pescatore and Hotel Zoe are proud to be a celebrated venue for San Francisco private dining and events. Learn more about private dining or events at Hotel Zoe and begin planning today

Hotel Zoe is located at 425 North Point Street in San Francisco’s Fisherman’s Wharf neighborhood.

We do not offer airport shuttle service; however, you can reach out to our concierge for reservations on a third-party shuttle.

From SFO, take BART to Embarcadero or Montgomery station (about 30 minutes), then grab a short rideshare or taxi to Fisherman’s Wharf. This is the fastest and most cost-effective route.

Our hotel is well-connected to the rest of San Francisco with excellent public transportation access. Both the Powell-Mason and F-Line cable cars are close by and the MUNI bus stop is right across the street. For more detailed information, consult the MUNI website here.

Valet parking is available onsite, and we have several EV charging stations in our garage.

We offer valet parking with in/out privileges for $55 plus tax for standard and oversized vehicles. Motorcycle parking with in/out privileges for $35 plus tax. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.

There is! We recommend going to Aquatic Park, which is only 0.4 miles away. Please note that all dogs must be leashed to enter.

Hotel Zoe is just a 12-minute drive (with average traffic) from Oracle Park, home of the San Francisco Giants. For our active guests, the baseball field can also be accessed via a nice 2.8-mile stroll along the entire waterfront.