Frequently Asked Questions

Step into our serene outdoor courtyard, where wellness meets fresh air. Whether you're powering through a Peloton ride, flowing through yoga on our mats, or lifting free weights under the open sky, your fitness routine just got a serious upgrade.

Looking for even more? Guests enjoy exclusive access to the state-of-the-art fitness center at Hyatt Centric Fisherman’s Wharf, just a short stroll away. Simply swing by the front desk for a key card and unlock a full suite of equipment—from treadmills and ellipticals to strength machines and more.

Dining in the comfort of your room (or even in your bed!) is one of the best perks of being on the road. Zoe happily indulges you with room service available Monday – Friday from 7:00–10:30 am and 5:00–8:30 pm, and on weekends from 7:00–11:30 am and 5:00–8:30 pm.

To offer our guests an all-inclusive array of amenities and services, we charge a taxable $35 Guest Amenities Fee, per day. For a complete list of what the Guest Amenity Fee includes, please see our Guest Amenities Fee section.

This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant. This includes vaping.

You can use this link to view, modify, or cancel your reservation.

Check-in is at 4 pm and checkout is at 11AM. Bon voyage!

You are in luck; wireless internet access is available throughout the hotel. Even better — it’s complimentary for all our guests.

No. We do not have a pool on site.

The hotel does not have a spa, but we offer in-room spa services. Please contact the front desk to set up appointments or see our Spa Services page for more information.

We do not offer airport shuttle service, however, you should reach out to our concierge for reservations on a third-party shuttle. You can reach our concierge.

We offer valet parking with in/out privileges for $55 plus tax for standard and oversized vehicles. Motorcycle parking with in/out privileges for $35 plus tax. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.

Excellent question! It’s easy to get to Fisherman’s Wharf from the Bay Bridge. Please see our Maps/Directions page for exact directions.

Hotel Zoe is just a 12-minute drive (with average traffic) from Oracle Park, home of the San Francisco Giants. For our active guests, the baseball field can also be accessed via a nice 2.8-mile stroll along the entire waterfront.

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Hotel Zoe Fisherman's Wharf does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night’s room and tax may apply.

Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel at 415-561-1100 for more information or if you have more questions about our accessible rooms.

We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.

You can use this link to view, modify, or cancel your reservation.

For any reservation not made directly through our hotel’s website, you will need to contact the website through which you made your reservation.

Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation.

We do require the presentation of a valid government-issued identification at the time of check-in.

We require a credit card at the time of booking. You must cancel 48 hours in advance of arrival at local hotel time, to avoid a charge of one night’s room and tax to your card. Please note that for special rates, packages, and certain seasons, this policy is subject to change.

You can email our reservations team at reservations@hotelzoesf.com or call us directly on 415-561-1100.

Our rooms will fit cribs, which are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards.

Pescatore Trattoria is open daily!  Please refer to our dining page to most updated hours and offers! 

Our classic Italian trattoria, Pescatore, uses only the freshest seafood. We try to source as much locally as possible.

Yes. Pescatore and Hotel Zoe are proud to be a celebrated venue for San Francisco private dining and events. Learn more about Private Dining or events at Hotel Zoe and begin planning today.

You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9:00 am to 5:00 pm. You can reach them by calling 415-561-1100 and asking for the accounting department.

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of checkout.

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within five days after you check out.

Yes! We are proud to be a San Francisco pet-friendly hotel and your four-legged family members are welcomed with no size restrictions. To ensure a smooth stay, please let us know in advance if you’ll be bringing your pet.

We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge.

While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge on 415-561-1100.

The hotel charges a pet fee of $100.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7-30 days.

There is. We recommend going to Aquatic Park, which is only 0.4 miles away.

Our guest services team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100.