FAQ

View frequently asked questions about our hotel in San Francisco.

GENERAL

Q: I can’t find my confirmation email. How can I view my reservation?
A: You can use this link to view, modify, or cancel your reservation.

Q: We’re planning our travel times. At what time can I check-in to the hotel, and at what time should I check-out? 
A: Check in is at 3 p.m. and check out is at 12 p.m. Bon voyage!

Q: I can’t live without my WiFi – please tell me it’s available!
A: You are in luck; wireless internet access is available throughout the hotel. Even better – it’s complimentary for our guests!

Q: I noticed something called the Urban Fee listed on your site. What is that? 
A: Our Urban Fee is a daily taxable fee that includes 2 bottles of water, daily morning coffee or tea, local calls, and more. For a complete list of what the Urban Fee includes, please see our Hotel Overview section

Q: Do you allow smoking anywhere on the property? 
A: This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant. This includes vaping.

Q: I like to stay in shape while on vacation. Do you have a fitness center?
A: While we do not have a fitness center at the hotel, there is a 24-hour fitness center adjacent to the hotel. More on fitness >

Q: While we love exploring and discovering new restaurants, sometimes having dinner in our PJs while watching TV really is the best. Do you have room service?
A: We definitely have room service. We love to have our meals in bed sometimes. It’s just so decadent and fun. Zoe’s room service is available daily from 7:00 am to 10:30 pm. 

Q: I’m visiting San Francisco for business and need to get some work done. Do you offer a business center? 
A: Unfortunately, we do not. We do, however, have iPad's available on a first-come, first-served basis in the lobby. 

Q: I know you’re on Fisherman’s Wharf, but do you have a pool? 
A: No, we do not have a pool on-site. 

Q: I want to chill out and relax. Do you have a spa?
A: No, we do not have a spa on-site. Our concierge can make spa recommendations and reservations for you, however. Feel free to talk to them!



TRANSPORTATION / DIRECTIONS / PARKING

Q: We’re driving to San Francisco. Do you have onsite parking?
A: We offer valet parking with in/out privileges for $55+ for standard cars and $65+ for oversized vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package. 

Q: We’re flying into SFO. What’s the best way to get to the hotel from the airport? Do you offer shuttle service from the airport? 
A: We do not offer airport shuttle service, however you should reach out to our concierge for reservations on a third party shuttle. You can reach our concierge via email or on 415-561-1100.

Q: We’re coming into San Francisco via the Bay Bridge. What are the directions to the hotel? 
A: Excellent question! It’s easy to get to Fisherman’s Wharf from the Bay Bridge. Please see our Maps/Directions page for exact directions.



RESERVATIONS

Q: One of us requires an accessible room. Is this available?
A: Definitely. We’re here for everyone. Hotel Zoe has rooms that include a roll-in shower with grab bars and a handheld shower head. Communications features are available. Please reach out to the hotel on 415-561-1100 for more information or if you have more questions about our accessible rooms.

Q: We’re going to have to leave earlier than expected. Is there a penalty for this? 
A: We’re sorry to see you leave so soon! Depending on circumstances, an early departure fee in the amount of up to one night's room and tax may apply. 

Q: We’re taking our kids on vacation in San Francisco. We were really hoping to have connecting rooms. Are they available?
A: We do have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed until actual check-in.

Q: I can’t find my confirmation email. How can I view my reservation? 
A: You can use this link to view, modify, or cancel your reservation. 

Q: I booked on a website other than the hotel website and I need to make a change to my reservation. 
A: For any reservation not made direction through our hotel’s website, you will need to contact the website through which you made your reservation. 

Q: What is the minimum age requirement to check into the room? 
A: Special rules may apply for guests under the age of 18; please contact the hotel for further information prior to making a reservation on 415-561-1100 or via email.

Q: Is my ID/passport required at check in? 
A: We do require presentation of a valid government-issued identification at the time of check-in. 

Q: What is your cancellation/deposit policy? 
A: We require a credit card at the time of booking. You must cancel 48-Hours in advance of Arrival local hotel time, to avoid a charge of one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change. 

Q: We are traveling to Fisherman’s Wharf with our child/ren. Will your rooms allow rollaways/ cribs/ playards? Do you offer these to guests?
A: Our rooms will fit cribs and playards. Cribs are provided at no charge on a first-come, first-served basis. The hotel does not offer rollaway beds or playards. 

Q: Who should I contact if I have any other reservation questions?
A: You can email our reservations team at bookzoe@noblehousehotels.com or call us directly on 415-561-1100.



RESTAURANT

Q: We’re locavores. Tell us about your restaurant.
A: Our classic Italian trattoria, Pescatore, uses only the freshest seafood. We try to source as much locally as possible.

Q: What are the hours for Pescatore? 
A: Serving breakfast, lunch and dinner, Pescatore is open from 7 a.m. to 10 p.m. daily.



ACCOUNTING

Q: I have questions about my bill. Who do I call? 
A: You should speak with our accounting department for any questions about your bill. They’re available Monday to Friday from 9:00 am to 5:00 pm. You can reach them by calling 415-561-1100 and asking for the accounting department. 

Q: We’re paying by card. What credit cards do you accept? 
A: We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check-out.

Q: What if we want to pay with a check or cash? Can we do that, too?
We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.



PETS

Q: We’re taking our fur-baby with us on vacation this year, and were hoping s/he’d be allowed on property. Are there restrictions?
A: No! Your four-legged best friends are allowed at the hotel with no restrictions. 

Q: I know you allow pets on property. I’m really allergic to dogs and cats. Do you have pet-free rooms available? 
A: While all of our rooms are pet-accessible, we can definitely accommodate those with allergies. Please let us know in advance of your visit so that we may specially prepare your room. You can call our concierge on 415-561-1100 or reach out via email.

Q: Do you have pet-sitting or dog-walking services? 
A: We do not provide pet-sitting or dog-walking services directly; however, we have recommendations for outside parties available for hire. Please speak with the concierge for our recommendations.

Q: We have our dog with us. Is there a dog park nearby? 
A: There is. We recommend going to Aquatic Park, which is only 0.4 miles away.

Q: Is there a pet charge?
A: The pet charge at Hotel Zoe is a $75 one time, nonrefundable fee.



CONCIERGE

Q: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? 
A: Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415-561-1100 ext. 611. You can also email our concierge directly at AAli@noblehousehotels.com.